Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Also see our FREE Replacement Program listed below.

To start a return, you can contact us at support@dalupenterprises.us. Please note that returns will need to be sent to the following address: Guangzhou Dingsheng International Catering Equipment Co., Ltd. Email: support@dalupenterprises.us Address: No. 75, Zhongwei Road, Shibi Street, Panyu District, Guangzhou City, Guangdong Province Postal code: 510000  Address provided at the time of return approval. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dalupenterprises.us.

Replacement Program
After receiving your product, you have an option to register your product to guarantee its quality for 1000 days. Simply press the “Register Here” tab at www.dalupenterprises.us/pages/register-your-product and provide your email and invoice information. You will receive confirmation and program details, sent to the email provide when enrolled. Requests for replacement are made through customer service at: support@dalupenterprises.us Replacement may necessitate proof, usually a photo, showing reason for replacement request. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at: support@dalupenterprises.us

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dalupenterprises.us.